Charleston Water System's water and wastewater services are provided in accordance with our Water Rules and Regulations and Wastewater Use and Rate Resolutions policy manuals, respectively, which are approved by our Board of Commissioners.

These manuals govern Charleston Water System's operations and services, including rates, fees, billing, extending water and sewer lines, etc.

Please note: You may download these policy manual by clicking the links below; however, these documents contain references to internal operating procedures and guidelines that are not posted on this site. For questions, please send us an e-mail or call our Customer Service Department at (843) 727-6800.

Download:

Water Rules and Regulations
(PDF: 500 KB, 91 pages)
Amended December 20, 2011

Wastewater Use and Rate Resolutions
(PDF: 440 KB, 77 pages)
Amended December 20, 2011